Frequently asked questions
General Questions:
1. Q: What board sizes are available?
A: 18"x7", 23"x5.5", 23"x7", 23"x9" and 23"x11"
2. Q: How long does it take until I get my sign?
A: you can check the current lead time > HERE
3. Q: Can I get my order any faster than the posted lead time?
A: Please contact us if you need an order faster than our posted lead time. We have a limited amount of Rush Order slots available and may or may not be able to accommodate you.
4. Q: What stain colors are available.
A: Dark Walnut & Special Walnut and Black stained front.
5. Q: Do the signs come with hanging hardware?
A: Yes, all signs come with either 1 or 2 saw tooth hangers installed, depending on the board length. If you have plans to hang your sign a different way, let us know with your order customization information, or contact us with questions.
Design Questions:
1. Q: Can I change the design?
A: Yes. We can make almost any design idea work within our product dimensions. Please email us with your design idea and we will let you know how to proceed with your order.
2. Q: Can I see a sample of my design idea before I purchase?
A: We don't offer renders before purchase, but will send you the sample after purchase and you will have the opportunity to make as many changes as you want until it's perfect. If we are unable to make it perfect, we will give you a full refund, no questions asked.
3. Q:What if I don't see a design I like on your website or have a specific logo or picture I want on my sign?
A: Please Contact Us and fill out the form. You may attach a photo if needed so we can see if your idea is possible.
4. Q: Do you charge extra for custom designs?
A: We charge $5-$10 for smaller projects and $20.00 Design fee for complex Designs. Check out this video on how we design our signs.
5. Q: How many design changes can I make?
A: Unlimited! We will work hard and fast to get you a first draft ASAP. Normally with 1-3 design changes we will have the design finalized.
Current record: 42 design changes.
More sensitive Questions:
1. Q: Can I cancel my order?
A: As long as you let us know before the design is approved, we'll cancel the order for you. If we have already begun production, we will approve order cancellations on a case-by-case basis. If the order has already shipped, limitations will apply on refunds/exchanges. See our page for this info.
2. Q: What if I don't like the sign after I get it?
A: If your sign is customized, we can unfortunately not process a refund for a sign with an approved design. If there is an error on our part, or the sign arrives damaged in an way, we will either re-make the sign immediately, or process a refund for you.
3. Q: What if I see damage or imperfections on the sign?
A: Please contact us and attach a picture of the damaged area. We will send you a replacement ASAP! In case of shipping damages please keep the box the item was shipped in for claim submission purposes. We will communicate with you on each step of the process.
4. Q: What if my package gets lost in the mail?
A: We will process a lost package claim through UPS. If they're unable to find the package, we will make a new sign for you and ship it out ASAP. Just contact us if you believe your sign is lost, and we will let you know the next steps.